Description

MARCOM Conflict Resolution in Industrial Facilities Program

Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a "call to action"... a problem crying out for a solution.

The good news about conflict is that it is usually based on "caring". The more someone defends their point of view in an argument, the more they care. But if a conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire organization can be harmed if a conflict is allowed to escalate.

MARCOM's training products on "Conflict Resolution in Industrial Facilities" discuss the techniques and strategies that can be used to limit the damage and disruption conflict can cause in the workplace. They show employees that when difficult situations are dealt with in a calm and unemotional way, compromise and collaboration are possible... and a lot can be gained from resolving a conflict.

All of the products, the DVDs and interactive CD courses, discuss topics that are integral to employees' understanding of these issues.

• The consequences of conflict and how it can disrupt the workplace.
• How resolving workplace conflict is an integral part of everyone's job.
• The common causes of workplace conflict and how to recognize them.
• Diffusing disagreements before they get out of hand.
• The damage that escalating conflict and violence can do to an organization.
• How collaboration can be a valuable tool in resolving conflicts.
• How to apply proven conflict resolution techniques and strategies.
• and more.

DVD Program

DVD programs are packaged in an attractive three-ring binder and come with an easy-to-use leader's guide, training certificate, scheduling and attendance forms, and an employee quiz.

DVD Training Kit

MARCOM's Safety Meeting and Regulatory Compliance Kits provide all of the materials needed to promote and conduct a safety meeting.

Each Kit contains a DVD program, 5 posters, and 30 booklets. Many Regulatory Compliance Kits also contain a Compliance Manual, including a complete "fill-in-the-blank" written program.

DVD programs are packaged in an attractive three-ring binder and come with an easy-to-use leader's guide, training certificate, scheduling and attendance forms, and an employee quiz.

Interactive CD Course

MARCOM's CD-ROM courses are fully interactive and come with CourseWorks, a complete learning management system (LMS) at no additional cost.

Keeping the training manager in mind, CourseWorks provides an easy-to-use suite of applications that enable you to create a custom computer-based training environment that meets your company's needs while allowing employees to access content any time, wherever there's a PC. With CourseWorks you also have the ability to organize and track your employees' training including employee enrollment, course scheduling, employee performance and much more.

Booklet

MARCOM's employee booklets summarize vital information about safety and regulatory compliance topics.

The 16-page, fully-illustrated booklets give employees something to take with them after finishing their training sessions and reinforce important safety messages. Booklets correspond to each Safety Meeting Kit and Regulatory Compliance Kit topic.

Each package contains 15 booklets and all booklets include a one-page quiz.

All "Conflict Resolution" products are available in English and Spanish.

Extended Product Information:

• User's Guide